Refund & Returns Policy
Last updated: February 17, 2025
At Squid, we take pride in the quality of our products and want you to be completely satisfied with your purchase. Please review our Refund & Returns Policy before making a purchase.
1. All Sales Are Final
Due to the nature of our products, we do not offer refunds, returns, or exchanges, except in cases where an item arrives damaged, defective, or incorrect due to our error.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, you must report the issue within 7 days of delivery. To initiate a claim, please follow these steps:
- Email us at support@ridesquid.com with the subject line: “Return Request – Order #[Your Order Number]”.
- Include clear photos of the damaged or defective item.
- Provide a brief description of the issue.
- Our team will review your request and respond within 3-5 business days with the next steps.
If approved, we will issue a replacement or provide an exchange, depending on availability.
3. Return Eligibility & Process
Returns are only accepted in cases where a product is deemed damaged or defective. If your return is approved:
- We will provide a return shipping label at no cost to you.
- Items must be unused, unworn, and in their original packaging.
- Returns must be shipped back within 14 days of approval.
Failure to follow these guidelines may result in a denied return.
4. Refund Policy
Since all sales are final, we do not issue refunds unless a replacement is unavailable. In such cases:
- Refunds will be processed to the original payment method within 5-10 business days after approval.
- Shipping costs are non-refundable.
5. Consumer Rights & Compliance
Our policy aligns with U.S. consumer protection laws, including:
- Federal Trade Commission (FTC) Guidelines: We ensure transparency in our return and refund policies.
- Uniform Commercial Code (UCC): Covers defective product returns and seller obligations.
- State Laws on Returns: Some states require specific refund disclosures, and we comply where applicable.
For more information on consumer rights, visit www.ftc.gov.
6. Contact Us
If you have any questions about our Refund & Returns Policy, feel free to reach out:
Email: support@ridesquid.com
Customer Support: Support Center
By making a purchase on our website, you agree to the terms of this Refund & Returns Policy.
